Sacrifice or Leadership Story?

I’m a huge sports fan and for a short while, I had the pleasure of being a prospect baseball coach for young men looking to advance both their athletic and academic futures. In sports, as in business, we hear a lot of conversation about character and being coachable,...

The $100 Tip!

An interesting challenge any leader or owner faces is being able to paint for their team the art of what’s possible. Have you ever had those moments where you find yourself saying, “they just don’t get it” or “how do I get them to understand what I’m...

The Disappointment of Assumed Expectations

What do you expect out of your people? Do they know? I ask myself those two questions a lot. The moment that we assume someone else knows what we want out of them in any given situation, we tend to set them up for failure. At the very least, we waste some hours we...

Teach People How to Treat You

As social creatures, a large part of our lives are affected, shaped, and defined by the relationships we hold.  These relationships don’t magically sprout into being; they start, are nurtured, and evolve. During any professional relationship people might treat...

Perception is Everything

After my years running venues, I still look back and reflect “Wouldn’t it have been nice if everything went smoothly every day?” We know that we need to work hard to design an experience that is as amazing as we can for each guest who walks through our door.  However,...

Sleep Deprivation And You: A User’s Guide

I have worked in a number of fields including restaurant management, acoustical engineering, physics, hospitality consulting, and inventory management that have required sharp mental acuity on some level. At one of the most challenging points in my career, while...